售后服務
??? 客戶服務中心是艾荔艾非常重要的部門之一。她的主要工作是：接受客戶綜合業務咨詢，為客戶提供技術支持；受理、協調、處理客戶投訴，解決客戶的疑難問題；主動與客戶溝通、聯系，了解客戶的感受和需求，及時將客戶信息反饋至各相關管理部門和生產企業并妥善處理。
????客戶服務中心下設客戶管理部和技術服務部。客戶管理部主要受理客戶的綜合業務咨詢，技術服務部主要為客戶提供產品售前、售中、售后的技術支持和解決方案。為了使每一位客戶在艾荔艾都能得到滿意的服務，并與公司保持良好的信任關系，我們強調客戶服務的針對性和有效性，并實行了受理負責制，即對客戶的每一個電話、每一個問題負責，使彼此增進感情、加深了解。如果您有任何有關我們產品的問題和需求，或者對我們的服務有任何意見與建議，歡迎您隨時與我們溝通，我們將盡心盡力，竭誠為您服務。您的滿意是我們服務的宗旨,公司與客戶的共同發展是我們執著的追求。
????面對未來，艾荔艾客戶服務中心全體員工將以關愛溫暖客戶，用心服務，用服務鑄造輝煌！
退貨原因
產品時限
處理辦法
備 注
質量問題
購買之日至12個月內
調換或免費修理；補償運費
特殊情況
特殊處理
13個月至180個月
有償維修或收取零部件的成本費
營業錯發
三個月內退回
憑單據補償退貨來回運費
?
用戶進錯貨
二個月內退回（憑購貨清單）
免費調換
包裝應
完好無損
定制產品
購買之日起6個月內
原則上折扣30%
具體折扣
視情況而定
6個月以上
不退換
滯銷積壓
購買之日起24個月
在上年度銷售業績1%以內免費調換，超出1%折扣5%接收
以售后服務部
處理意見為準
25個月至30個月
折扣15%接收
31個月至36個月
折扣30%接收
超過36個月
協商解決
停銷產品
通知期限外退回
不退換
?
Our Vision: Winning in the Specialty Metals Business by Creating Excellence Through our People.
Our Mission: Exceeding the Expectations of Specialty Metals Customers Worldwide, to the Mutual Benefit of our People, Customers, and Suppliers.
Ailiai Metallic?Material?was founded in 2002. Over the past?10 years, the company has enjoyed continuous growth through the expansion of alloys offered, markets served, customer base, geographic growth and acquisitions. All?national locations export products around the world; our products are also available through Ailiai Metallic?Material? divisions in China,?Hongkong and America.
Commitment to Service
Ailiai Metallic?Material?is committed to quality service for our customers. The hallmark of our success has been superior customer service, with a staff of salespeople, metallurgists, and quality control professionals to support the needs of our customers. We stock a large variety of alloys and have extensive processing capabilities, both of which enable us to provide prompt shipment of stock size material and custom cut parts.
Commitment to Technology
Ailiai Metallic?Material is a technically focused organization. Today, a staff of degreed engineers provides our customers with technical expertise in a broad range of applications, helping solve customer's problems on a daily basis. Our extensive laboratory capabilities permit material evaluations, including selective destructive testing.
Commitment to Quality
Ailiai Metallic?Material?is committed to quality and was one of the first metal suppliers to achieve ISO 9001:2008 certification. We have Special Process Approvals and are also; AS9100 certified, GEAE (General Electric Aircraft Engine), Rolls Royce approved, Pratt & Whitney LCS approved, IPPC certified.
Customer Satisfaction Survey
Please take our Customer Satisfaction Survey, we appreciate your feedback.